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Our Story

*Store Closing Sale 40% off regular priced items Storewide! All Sales Final.

We truly are “one of a kind!” Nestled in a quiet suburb just outside of Minneapolis, Minnesota, our 16 year old boutique has been called a “stylish secret” by the Minneapolis Star Tribune. Our owners, “The Ladies” are best friends and business partners with a flair for fashion and the unique. Our retail store is filled with affordable, stylish fashion and accessories, unique home décor items, specialty foods and much more. We offer a large selection of these on-line but also encourage you to visit our retail space when you are in our area. We pride ourselves in hosting fun and exciting special events and honest to goodness REAL sales! Our customer base looks forward to our bi-annual runway fashion shows, yoga classes, and more. We are always adding new things to our brick and mortar store and our on-line store that keep our customers and friends engaged. We look forward to counting you among this special group and hope to offer you our very best on-line shopping experience!

WE'D LOVE TO HEAR FROM YOU!

We want you to have the best possible customer experience. If you have a question, concern or any feedback about Crystal House or our website, please don’t hesitate to contact us. We will do everything we can to ensure your satisfaction.

CONTACT US BY EMAIL:
shopcrystalhouse@yahoo.com

BY STANDARD MAIL:
Crystal House
455 99th Ave NW #230
Coon Rapids, MN 55433

BY PHONE:
763-786-1830

BUSINESS HOURS:
Monday-Thursday 10 a.m. - 6 p.m. CST

Friday - CLOSED

Saturday 10 a.m. - 4 p.m. CST

Sunday - CLOSED

 
SHIPPING INFORMATION:

We ship via USPS and UPS depending on the delivery address. Sorry, we do not ship outside of the United States. If you have any questions regarding shipping please contact us prior to placing your order. (*additional fees may apply to any special shipping requests)

Typically orders received Sunday-Thursday before 3pm will be processed and shipped within 2 business days. Orders received Friday or Saturday will be processed and shipped within 3 business days. *Some Items may be processed sooner/later.* You will be notified by email once your items have been shipped.

Shipping is based on the method you choose. Items will be shipped as soon as your order has been processed (2-3 business days)

It is the responsibility of the customer to pay for shipping charges on merchandise you are returning or exchanging.

However, Crystal House will gladly pay shipping charges on incorrect merchandise or merchandise that arrived damaged. Crystal House must be made aware of damaged merchandise within 48 hours of receiving our products.

RETURNS, EXCHANGES and CANCELLATION POLICIES:

Crystal House will no longer be accepting returns. All sales are final sale beginning June 13th, 2020.
We are unfortunately closing our brick and mortar location at the end of July, 2020 therefore at this time we cannot accept returns or exchanges unless the item is damaged. If you have received a damaged item please contact us at the store immediately for instructions on how to proceed. Thank you for your understanding at this time.

OUT OF STOCK:

Since Crystal House is a boutique and many of our items are one of a kind, out of stock items may occur. If this happens you will be notified within 2 business days, we apologize for this inconvenience but please don’t get discouraged. This is what makes us unique. If this happens you will be given the option of canceling or modifying your order or an immediate refund will be issued if there is no applicable substitute to offer. Check back with us often, we continually update our products.

PAYMENT METHODS:

Crystal House gladly accepts Visa, MasterCard or American Express. Unfortunately, at this time Crystal House cannot process physical gift cards online.

MODIFYING YOUR ORDER:

If you need to modify or cancel an order that has already been placed, you must contact Crystal House within 24 hours. Please call 763-786-1830 for assistance or email us at shopcrystalhouse@yahoo.com . After 24 hours, we cannot guarantee that an order can or will be modified or cancelled.

THANK YOU FOR SHOPPING CRYSTAL HOUSE ONLINE!

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