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Our Story

 

We truly are “one of a kind!” Nestled in a quiet suburb just outside of Minneapolis, Minnesota, after 16 years of making memories with our wonderful customers we have closed the doors of our brick and mortar location. We have moved to online only during this transition. We've still got many great items for you that we are offering at fabulous discounts!

Be sure to follow us on Instagram and Facebook to hear the latest news and specials! 

WE'D LOVE TO HEAR FROM YOU!

We want you to have the best possible customer experience. If you have a question, concern or any feedback about Crystal House boutique, please don’t hesitate to contact us. We will do everything we can to ensure your satisfaction.

CONTACT US BY EMAIL:
shopcrystalhouse@yahoo.com

BY STANDARD MAIL:
Crystal House
10307 University Avenue, Blaine MN 55434

 

SHIPPING INFORMATION:

We ship via USPS and UPS depending on the delivery address and shipping method you have chosen. Sorry, we do not ship outside of the United States. If you have any questions regarding shipping please contact us prior to placing your order. (*additional fees may apply to any special shipping requests)

Typically orders  will be processed within 3 business days. *Some Items may be processed sooner/later.* You will be notified by email once your items have been shipped.


Crystal House will gladly pay shipping charges on incorrect merchandise or merchandise that arrived damaged. Crystal House must be made aware of damaged merchandise within 48 hours of receiving our products.

RETURNS, EXCHANGES and CANCELLATION POLICIES:

Crystal House will no longer be accepting returns. All sales are final sale beginning June 13th, 2020.
We are unfortunately closing our brick and mortar location at the end of July, 2020 therefore at this time we cannot accept returns or exchanges unless the item is damaged. If you have received a damaged item please contact us at the store immediately for instructions on how to proceed. Thank you for your understanding at this time.

OUT OF STOCK:

Since Crystal House is a boutique and many of our items are one of a kind, out of stock items may occur. If this happens you will be notified within 2 business days, we apologize for this inconvenience but please don’t get discouraged. This is what makes us unique. If this happens you will be given the option of canceling or modifying your order or an immediate refund will be issued if there is no applicable substitute to offer. Check back with us often, we continually update our products.

PAYMENT METHODS:

Crystal House gladly accepts Visa, MasterCard or American Express. Unfortunately, at this time Crystal House cannot process physical gift cards online.

MODIFYING YOUR ORDER:

If you need to modify or cancel an order that has already been placed, you must contact Crystal House within 24 hours. Please email us at shopcrystalhouse@yahoo.com . After 24 hours, we cannot guarantee that an order can or will be modified or cancelled.

THANK YOU FOR SHOPPING CRYSTAL HOUSE ONLINE!

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