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Our Story

We truly are “one of a kind!” Nestled in a quiet suburb just outside of Minneapolis, Minnesota, our eleven year old boutique has been called a “stylish secret” by the Minneapolis Star Tribune. Our owners, “The Ladies” are best friends and business partners with a flair for fashion and the unique. Our retail store is filled with affordable, stylish fashion and accessories, unique home décor items, specialty foods and much more. We offer a huge selection of these on-line but also encourage you to visit our retail space when you are in our area. We pride ourselves in hosting fun and exciting special events and honest to goodness REAL sales! Our customer base looks forward to our bi-annual runway fashion shows, yoga classes, and tea tastings. We are always adding new things to our brick and mortar store and our on-line store that keep our customers and friends engaged. We look forward to counting you among this special group and hope to offer you our very best on-line shopping experience!

WE'D LOVE TO HEAR FROM YOU!

We want you to have the best possible customer experience. If you have a question, concern or any feedback about Crystal House or our website, please don’t hesitate to contact us. We will do everything we can to ensure your satisfaction.

CONTACT US BY EMAIL:
customerservice@shopcrystalhouse.com

BY STANDARD MAIL:
Crystal House
455 99th Ave NW #230
Coon Rapids, MN 55433

BY PHONE:
763-786-1830

BUSINESS HOURS:
Monday-Saturday 10 a.m. - 8 p.m. CST
Sunday 12 p.m. - 4 p.m. CST
customerservice@shopcrystalhouse.com

 
SHIPPING INFORMATION:

All of our packages will be sent using UPS.

Typically orders received Sunday-Thursday before 3pm will be processed and shipped within 2 business days. Orders received Friday or Saturday will be processed and shipped within 3 business days. *Some Items may be processed sooner.* You will be notified by email once your items have been shipped.

Shipping is based on the method you choose. Items will be shipped as soon as your order has been processed (2-3 business days)

It is the responsibility of the customer to pay for shipping charges on merchandise you are returning or exchanging.

However, Crystal House will gladly pay shipping charges on incorrect merchandise or merchandise that arrived damaged. Crystal House must be made aware of damaged merchandise within 48 hours of receiving our products.

RETURNS, EXCHANGES and CANCELLATION POLICIES:

Crystal House will gladly accept returns within 30 days of purchase with all original tags. It is the responsibility of the customer to pay for shipping charges on merchandise you are returning or exchanging. Purchases made by credit card will be credited back onto the original card once the item being returned is received by us. Gift certificates will be refunded with store credit to be used in store. All online returns must be postmarked within 30 days of original purchase. Unfortunately, Crystal House does NOT accept returns on CLEARANCE or SALE merchandise. We do not accept exchanges or refunds of gift cards.

OUT OF STOCK:

Since Crystal House is a boutique and many of our items are one of a kind, out of stock items may occur. If this happens you will be notified within 2 business days, we apologize for this inconvenience but please don’t get discouraged. This is what makes us unique. If this happens you will be given the option of canceling or modifying your order. Check back with us often, we continually update our products.

PAYMENT METHODS:

Crystal House gladly accepts Visa, MasterCard or American Express. Unfortunately, at this time Crystal House cannot process gift cards online.

MODIFYING YOUR ORDER:

If you need to modify or cancel an order that has already been placed, you must contact Crystal House within 24 hours. Please call 763-786-1830 for assistance. After 24 hours, we cannot guarantee that an order can or will be modified or cancelled.

THANK YOU FOR SHOPPING CRYSTAL HOUSE ONLINE!

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